SigniQ v1.4.28 – Release Notes
Date: 18‑10‑2026
This release introduces a major upgrade to the booking availability engine, giving SigniQ more flexibility for complex scheduling scenarios while improving accuracy and performance. We've also introduced tiered refund policies, improved the customer booking experience, and made several usability improvements across the platform.
Advanced Availability Engine
What changed
The booking availability engine has been completely redesigned and now runs on a new 5‑minute scheduling grid.
This new engine introduces support for:
- More accurate availability calculations
- Services that require staff or resources for only part of an appointment
- Overlapping sessions for eligible services
- Improved handling of room, staff, and resource capacities
- Better support for complex scheduling scenarios
- Improved timezone and daylight-saving-time handling
The previous availability engine and legacy cache mechanisms have been retired and replaced by the new scheduling architecture.
Why it matters
Many businesses have scheduling requirements that go beyond simple appointment bookings. Services may require different resources at different stages, allow overlapping sessions, or involve shared rooms and equipment.
The new availability engine gives SigniQ the flexibility to support these scenarios while maintaining accurate availability and preventing overbooking. It also provides a stronger foundation for future booking enhancements.
Tiered Refund Policies
What changed
Services can now be configured with tiered refund rules based on cancellation timing.
For example, businesses can define different refund amounts depending on how far in advance an appointment is cancelled.
Why it matters
Cancellation policies can vary significantly between businesses. Tiered refund policies provide more control and allow businesses to create fair and transparent refund structures that match their operational needs.
Improved Customer Booking Experience
What changed
The customer booking widget has been simplified and streamlined.
Instead of placing more functionality directly into the booking widget, customers are guided to their account area where they can:
- View appointment details
- Cancel appointments
- Access booking QR codes
- Manage future self-service features from a single location
Why it matters
Keeping customer actions in one place creates a more consistent and easier-to-use experience. It also provides a scalable foundation for upcoming self-service features such as rebooking and additional appointment management capabilities.
Help Centre Improvements
What changed
Updates have been made to the help pages throughout the platform, making guidance and support content easier to access.
Why it matters
Improved help content makes it easier for users to discover features, understand workflows, and get assistance when needed.
Platform Improvements
What changed
A number of usability, reliability, and maintenance improvements have been made across the platform.
Why it matters
These updates help ensure SigniQ remains stable, secure, and ready for future enhancements while providing a smoother experience for day-to-day users.
This release represents another major step forward for SigniQ's scheduling platform, delivering a more powerful booking engine, greater flexibility for businesses, and a stronger foundation for upcoming features.